KMW Creations Refund Policy

KMW Creations wants you to be completely satisfied with your purchase.  If you are not satisfied in any way please contact me directly with your concern so we can work out a solution following these guidelines.

Return Policy

* I will accept requests for returns on unused items up to 30 days from the date you received the item.

*If an item shows up damaged please contact me immediately and if possible send me a picture. 

*Returns will not be accepted for any custom orders.

*All returns must be in the condition received and original packaging. 

Refunds

*Once the return request is reviewed I will send you an email letting you know it has been received and I will inspect the item.

*If approved please allow up to 2 weeks for a refund.  Each bank or credit card varies in processing time but allow a minimum of 2 business days.  I will also communicate with you letting you know when the refund was issued.

Exchanges

*Depending on the item an exchange might be possible.  Please note: Since all of my items are hand made materials are not always available to make a replacement.

*Please allow up to 30 days for to receive your replacement.

*Return must be received before a replacement will be made and sent.

Return Shipping

*If the return request is approved the customer is responsible for paying shipping for the return.

*I will assist in helping get a shipping label or address information as needed.

Sale Items

* If an item is marked as being on sale all sales are final.